FAQs

ORDERS

1.  How does the order process works?
-  Shop for your favourite items and add them to the shopping cart.
-  Proceed to check out once you are done with your shopping.
-  You are required to register with us and login to proceed.
-  Choose your Destination & Payment Method and proceed to check out.
-  We will send you a Payment Request to your email. 
   Please note that orders are based on first come first served basis, we will process your order once payment is confirmed.
-  Please email us a copy of your payment receipt at  sales@bentocraft.com  once you have made the payment together with your Order Number.
-  Once your payment is confirmed, we will ship out your items the next working day.
-  We will inform you of your parcel's tracking number and you may track your parcel online.

2.  Can I cancel my order?
Yes, please email us at  sales@bentocraft.com  and indicate your order number.  The order will be automatically cancelled if we do not receive any payment from you within 2 days from the Payment Request date.

3.  Can I amend my order?
Yes, please email us at  sales@bentocraft.com  and indicate your order number with your amendments.  We will try our best to accommodate to your request.   We will not be able to amend any orders once the items have been shipped.

4.  Why am I notified the item is out of stock even I have submitted the order?
We process the order on a first come first served basis, item will be shipped to orders that has confirmed a payment.  We will refund to you if the item is out of stock when you have later confirmed your payment.


PAYMENTS

1.  What kind of payment do you accept?
-  For local Malaysians, we accept bank or online tranfer to our Maybank or Public Bank Account.  The banking account details will be sent to you on the Payment Request.
-  For International buyers, we accept PayPal.  We will send you a Payment Request through PayPal in USD.

2.  What is the transaction currency?
-  For bank or online transfer to our Maybank or Public Bank Account, payment will be in MYR (Riggit Malaysia).
-  For payment with PayPal, we currently only accept USD.  We will send you a Payment Request from PayPal in USD.

3.  How do I know if my payment is confirmed?
We would appreciate if you will notify us once you have made a payment, together with a copy of your payment receipt and the Order Number.  We will then notify you once we received the payment and give you your shipping details subsequently.


SHIPPING

1.  What are the shipping options?
-  For local Malaysian shipment, we use ABX Express.
-  For International shipment, we may use POS Malaysia (AirParcel) or DHL.

2.  When will I receive my shipments?
-  Delivery time with ABX Express within Malaysia is usually approximately 1 to 2 working days for Peninsular Malaysia and approximately 3 to 4 working days for Sabah & Sarawak, depending on the town.  We will inform you of your parcel's tracking number so that you may track your shipment online.
-  Delivery time with POS Malaysia / DHL will varies depending on the country you reside in.  Please contact us at  sales@bentocraft.com  for your delivery lead time.

3.  How fast do you sent out my items?
We will send out your items the next working days once your payment is confirmed.  We will notify you through your email on your parcel's tracking number once your items have been shipped out.  We regret we may not ship your items on weekends or on public holidays.

4.  How much is the Shipping Cost?

-  For local Malaysia Shipment :
   Within Peninsular Malaysia - RM6.00
   East Malaysia (Sabah & Sarawak) - RM12.00

-  For International Shipment :  we are currently working on the best rates we can offer.  At the meantime, please contact us at  sales@bentocraft.com  for your shipping rates.


RETURN & REFUND

1.  Can I request for a refund if I do not like the item?
We are sorry we do not refund for items that you may not like.  We try our best to describe to you our products on our website.  Should you have any enquiries on a product, please contact us at  product@bentocraft.com  before you place an order.

2.  The item is damaged during shipment?
We ensure that our products are shipped out in their best conditions.  However if you encountered damaged item, please contact us immediately at  sales@bentocraft.com  for return / exchange.   Damaged item should be sent back to us in its original packaging at your cost within 7 days from the date of goods receipt.  We will send you an exchange at our cost.  In the event if we have ran out of stock for the item, we will be happy to do a refund (excluding the shipping cost).